Análise dos estilos de liderança existentes na organização x

Abstract

This research makes an analysis of the relationship between employees and the existing leadership styles for each group of performance within the organization X. In order to verify the predominant leadership styles, the data collection was done through a closed questionnaire, and the items chosen for the questionnaire were based on the Likert Scale, considering the perceptions of the employees of three different activity areas within the study environment, about the style of leadership that had been exercised. The studied population was composed by the employees of the general service areas, call center and legal procedures analysts. These groups were chosen because they developed distincted activities, defining the difference between the characteristics of the leaders of each studied areas. The types of leadership considered were autocratic, democratic, and liberal. After applying the questionnaires, it is possible to notice that the leaders have some characteristics that can represent more than one leadership style, although it is possible to observe a greater incidence of democratic leadership characteristics. Consequently the research could identify that all the evaluated leaders do not possess a greater technical knowledge when related to the activities inside the areas, but those who are recognized for having a good work atmosphere and sense of humour, building a smooth and light environment at work.